Dispatcher, Public Safety

WHAT YOU'LL BE DOING
Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.?

• Search law enforcement databases to obtain information regarding warrant checks, driver’s license checks, license plate checks, warrant confirmations, involvement checks and other required reviews. 
• Assign, and monitor transit security calls.
• Operate Police CAD System to run warrant checks, utilize map system to dispatch nearest resources, enter and dispatch calls, request assistance from other agencies and see prior history at location. 
• Monitor GATRRS Radio System combined with patch with LCRA Channels according to the rules and regulations. 
• Maintain a working knowledge of details and procedures with the ability to apply them instantly in emergency situations, making sound decisions and quickly reacting positively under stressful conditions.
• Dispatch calls based on priority system, new call types and priorities and determine when status priority should be upgraded.
• Compile and prepare shift activity reports to track operational activities and personnel. 
• Coordinate the flow of work from one shift to another. 
• Assist operations in the resolutions of difficult or complex calls. 
• Operate communications equipment in monitoring and determining the exact nature of each request for service.
• Maintain constant awareness of status of mobile units and update information as it changes. 
• Receive radio calls from field units; transmit messages via radio or telephone as needed.
• Update information on an ongoing basis to ensure all documentation is accurate and concise.
• Monitor suspicious activity reporting and assign reports to security or other departments.
• Monitor video systems in support of security department operations.
• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.
• Perform other duties as assigned.

WHAT YOU BRING

• High School Diploma or GED
• One (1) year of experience as an Emergency Services, Transit Dispatcher, Public Safety Dispatcher, and/or 911 Call Taker.
• Must have the ability to obtain Basic Telecommunicator Certificate within 12 months of hire and maintain continuing certification credits as required.
• Must be able to pass extensive background investigation
• Must be able to obtain TCIC/NCIC certification within 6 months of employment.