Manager, Community Engagement and Involvement

WHAT YOU'LL BE DOING

Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties. 

• Manage agency public involvement strategy and outreach efforts for key projects and priorities. That includes the design and implementation of public involvement plans (PIPs) that include public meetings, outreach coordination, materials (digital and hardcopy), feedback opportunities and reporting. 
• Manages day to day operations of a staff who administer public involvement strategy and other outreach efforts that promote transit services and programs. That includes outreach, engagement events and public-facing materials in-person or digitally. Implements quality assurance/quality control procedures to ensure a high quality of work.
• Lead and manage community engagement coordinators who are also responsible for maintaining an ongoing and meaningful presence in neighborhood, business, civic, and social meetings, events, and public hearings through in-person outreach, various communications, and 
• Manage the community advisory committees embedded in CapMetro’s Community Engagement team including, but not limited to, the Customer Advisory Committee (CSAC), Access Advisory Committee (Access) and the Public Safety Advisory Committee (PSAC)
• Present community engagement updates to the CapMetro Board of Directors, community stakeholders and other governing boards as needed.
• Perform project management duties such as managing large tasks and projects, performing research, report writing, leading meetings and maintaining partner and community relations in support of transportation infrastructure projects
• Ensure information on changes to CapMetro Services is provided to the public in efficient and accessible formats.
• Develop training program to participate in community outreach activities to supplement the efforts of the Community Engagement department at large events or programming.
• Develop and coordinate programs to engage the community in CapMetro operations and foster a sense of community pride and ownership in CapMetro.
• Work collaboratively with the Austin Transit Partnership Community Involvement team and the City of Austin’s Community Engagement team to coordinate public involvement and engagement related to the Project Connect program. Develop and coordinate programs that educate various groups on how to use transit that encourage and build ridership and promote programs such as MetroWorks.
• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.
• Perform other duties as required and/or assigned.

Responsibilities - Supervisor and/or Leadership Exercised:

Manages department personnel by planning, scheduling, delegating and overseeing employee work assignments, authorizing, coordinating, and scheduling work with vendors and consultants, conducting personnel actions, including, hiring and interviewing, and overseeing hiring, training, work assignments, and performance evaluations.

WHAT YOU BRING

• Bachelor’s degree in Business, Communications, Public Relations or related field. Related experience may substitute for educational requirements on a year for year basis up to four (4) years.
• Six (6) years of progressively responsible experience in business and community relations or communications, including developing, conducting and implementing aggressive public awareness campaigns.
• Three (3) years supervising staff in a highly visible community outreach or public information position where production and dissemination, marketing and business administration activities are prevalent. 
• Direct experience presenting to public groups and governing boards.
• Experience using Microsoft Office Applications, database, and other software.