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Specialist, Community Intervention Program
WHO WE'RE LOOKING FOR
Do you have a passion for helping others? Do you want to make a difference in the Austin Community?
The Specialist, Community Intervention Program reports directly to the Senior Director, Public Safety and Emergency Management. This position is responsible for assisting Capital Metropolitan Transportation Authority (CapMetro) Public Safety Department in dealing with mental health, substance abuse, homelessness, and veteran issues that impact the transit system, by coordinating responses with local agencies and communities to achieve CapMetro’s strategic plans and goals.
WHAT YOU'LL BE DOING
Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.?
- Provide non-clinical professional social work support to the Public Safety Department.
- Engage vulnerable populations on or near CapMetro system through street outreach.
- Assist individuals experiencing homelessness, mental health issues, and substance abuse issues with basic needs and referrals to social services. This may include but is not limited to assisting individuals with or providing the following things:
- Food stamps applications
- ID documentation assistance
- Hygiene items
- Cold weather resources
- Referrals to community resources
- Maintain accurate and up-to-date documentation of field work.
- Become knowledgeable about community resources and local partnerships.
- Gain working knowledge of bus routes and CapMetro system.
- Attend internal and external meetings related to public safety, homelessness, mental health, and substance abuse issues.
- Assist with internal training opportunities (mental health first aid, homelessness, etc.).
- Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.
- Perform other duties as required and/or assigned.
WHAT YOU BRING
- Bachelor’s Degree in Social Work, Social Service, Sociology, or field. Experience may be substituted for educational requirements on a year for year basis for up to four (4) years.
- Two (2) years’ experience working with community integrated services and clients with mental health or substance abuse disorders.
- Licensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW) preferred.
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