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Customer Service Rep I Paratransit
WHO WE'RE LOOKING FOR
This position is an entry level Customer Service Representative in Paratransit for the MetroAccess Control Center. This position requires the ability to answer and respond to incoming and outgoing customer calls.
WHAT YOU'LL BE DOING
• Answers MetroAccess’ reservation lines to create, cancel, and confirm trips for MetroAccess customers.
• Understands and applies MetroAccess trip booking policies and rules including conditional eligibility enforcement.
• Performs scripted outgoing calls for customer outreach to MetroAccess customers.
• Assists customers with MetroAccess reservation policies.
• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.
• Perform other duties and special projects as assigned.
WHAT YOU BRING
Education and Experience
• High school diploma or GED required.
• Three (3) years of professional customer service experience.
• One (1) year experience as a Customer Service Representative in a call center preferred.
• Bilingual (English and Spanish) preferred.
Click here for more information and how to apply!
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